Who Are We Are
KingsCare is a UK-based charity providing community support services. Registered Charity Number: 1174450
We are committed to protecting your personal data and handling it responsibly in accordance with UK data protection law.
For the purposes of data protection law, KingsCare is the “data controller” of the personal data we process.
Our website address is: https://kingscare.co.uk
What Information We Collect
We may collect and process the following information:
Contact Form Submissions
When you complete a contact form on our website, we collect:
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Your name
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Your email address
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Your phone number (if provided)
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The content of your message
Email Enquiries
If you contact us directly via email, we will retain your email address and any information you include in your message.
Website Usage Data
We use Google Analytics to collect anonymised information about how visitors use our website. This may include:
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Pages visited
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Time spent on pages
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General geographic location (region/city level)
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Device and browser type
This information does not directly identify you.
How We Use Your Information
We use your personal information to:
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Respond to enquiries
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Provide information about our services
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Improve our website
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Maintain internal records
We do not sell or trade your personal data.
Lawful Basis for Processing
Under UK data protection law, we rely on the following lawful bases:
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Legitimate Interests – to respond to enquiries and operate our charity effectively.
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Consent – for the use of non-essential cookies such as Google Analytics.
You may withdraw consent for cookies at any time via our cookie settings.
Data Retention
We retain personal data only for as long as necessary.
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General enquiries are typically retained for up to 12 months unless ongoing communication is required.
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Email correspondence may be retained where relevant for safeguarding, operational, or legal purposes.
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Analytics data is retained according to Google Analytics’ retention settings.
We regularly review stored data and delete it when no longer required.
How We Store Your Data
We take appropriate security measures to protect your information from unauthorised access, alteration, or disclosure.
Information submitted through our website is stored securely using a password protected email and accessible only to authorised members of our team.
Sharing Your Information
We do not share your personal data with third parties unless:
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Required by law
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Necessary for safeguarding purposes
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Required to protect individuals from harm
Our website analytics provider (Google Analytics) processes anonymised data on our behalf.
Your Data Protection Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data
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Object to or restrict processing
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Withdraw consent (where applicable)
If you wish to exercise any of these rights, please contact us at:
office@kingscare.co.uk
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the:
Information Commissioner’s Office
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns first.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
